About the Role:

As a Senior UX Researcher, you’ll be working with UX Designer, UI Designer, Product Owners, IT, and other stakeholders to design products that’ll meaningful to our users. Understanding and in-depth knowledge of design thinking, qualitative, and quantitative research methods are necessary to uncover our user’s behaviour and needs.



  1. Role as a User Experience Researcher in project initiatives set by the Company
  2. Responsible for empathize, define, and testing stages in design thinking
  3. Collaborate with product owners to meet their business objective
  4. Collaborate extensively with UX Designers within empathize stage, capturing users behavior, needs, and pain points into potential opportunities and solutions
  5. Planning and conducting necessary researches within the empathize stages
  6. Synthesize those researchers into recommendations/solutions
  7. Testing prototypes with UX Designers to simulate users behaviour and
  8. Implement and educate design thinking to product owners
  9. Documenting and presenting researches and deliverables to all relevant stakeholders (Product Owner, IT, Lead, etc)


  1. Bachelor / Master Degree
  2. Minimum 4 years as UX Researcher
  3. Project Planning
  4. Design thinking
  5. Human-computer interaction principles
  6. Research planning
  7. Interviews
  8. Usability testing
  9. Surveys
  10. Card sorting
  11. Data analytics (Google Analytics, etc)
  12. Storytelling
  13. Other research methods


About the Team:

Telkomsel UI/UX Digital Prodigy Team is a selected team of individuals with UI/UX Skills that are crucial to Telkomsel’s transition towards a digital company. Currently we have 3 roles within the team: UX Researcher, UX Designer, and UI Designer.

We are working with various business and support units within the whole Telkomsel to educate and implement design thinking process internally and designing products that meets our customer needs and giving satisfaction to them as well. You may be familiar with our work at MyTelkomsel, Telkomsel.com, Telkomsel Orbit, by.U, Kuncie for example.